shopping with zambesi store during alert level 2





As you may be aware, New Zealand Government has announced that New Zealand's COVID-19 alert will be moving to Level 2 on May 14th 2020.

With this news, we are excited to announce our doors will be open from Thursday 14 May 2020 & we look forward to seeing you!

The team at ZAMBESI would like to say a huge big thank you for your support over the lockdown period.

Staying connected to our ZAMFAM has been incredibly heartwarming & we have loved being able to keep in touch with you digitally & over the phone during the past 6 weeks.







At Zambesi, the health and safety of all people is paramount. We will follow government health & safety guidelines to ensure that we keep our staff & customers safe, just as we have done during prior alerts.


Our dedicated ZAMFAM team are as passionate as ever about our collections and community so we would like to share a few points on what we will do to ensure safe shopping in our stores:


We are committed to impeccable hand hygiene & will have hand sanitiser readily available in store for staff & customers to use.


All high-touch surfaces will be disinfected throughout the day, and our stores will be thoroughly cleaned daily.


We are supplying personal change scarves for trying on garments & ask each customer to use these to cover their face for added protection in the dressing rooms.


We are utilising contactless contact-tracing via QR codes customers will scan outside each store.


We are managing the number of customers allowed in store at one time so that you can comfortably shop while maintaining social distance.


For the safety of our staff and our community we ask that you do not enter our store if you are unwell, presenting cold or flu-like symptoms, or believe you have been in contact with any person having Covid-19.



Besides shopping instore, we will continue to offer alternative ways to shop with Zambesi Store during Level 2:


Shop Online for Delivery

As always, you can shop online at for contactless delivery. Please note there are delays during this time and we cannot guarantee delivery dates at the moment. Thank you for your patience.

Contactless Pick-Up in Auckland & Wellington

We will now be offering contactless pick-up in all of our ZAMBESI stores. Please call your local ZAMBESI store to purchase your item over the phone and your purchase will be available to collect from that store within 30 minutes*.

*unless your purchase needs to be transferred in which case we will give you an estimated time for pick up.

Please call the store when you have arrived, then wait outside the store entrance, behind the 2m area/line we have marked for your safety.

We will then place your goods outside our store entrance in a container for you to collect.

Please do not approach to collect your goods until we are back inside the store. Please avoid touching any unnecessary surfaces when collecting your goods. 

Note: Contactless Pick Up is primarily for orders made over the phone/email/social media. Contactless Pick Up is not available for orders made online at If you have made an online order and would prefer to use Contactless Pick Up please email with your order number and we will endeavour to assist.

Shop Via Email & Phone

You can also email for over the phone payment (including using Laybuy). Please also feel free to call us we would love to hear your voices! And we can process your payment over the phone.

Shop Via Video

For a more complete experience you may like to book a Zambesi Zoom Virtual Shopping Experience with one of our excellent ZAMFAM stylists! Bookings are essential - email or give us a call.


We hope that among these options you find the one that suits you most! We are also online via our Instagram account for any queries, or just a hello! We are here to help lead you in the right direction.

Sign up to our mailing list to stay tuned for more updates. 

Thank you so much for your support during this time.  We encourage you all to shop local, support local, and above all - Keep Safe.

Zambesi X