WE ARE NOW DISPATCHING ORDERS ! stay safe x

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Shipping & Postage

SHIPPING TIMES, IN TIMES OF COVID

Please Note: Many of our shipping providers are experiencing delays due to the effects of COVID-19 globally. This may mean your package takes a little longer than normal to get to you. We appreciate your patience and understanding. Please contact us if you are concerned about the timing or whereabouts of your package. We apologise for the inconvenience during these times.


NEW ZEALAND

The New Zealand government has shifted the COVID-19 alert level to Level 3, as of September 22nd 2021.

 Our ZAMBESI stores are open to the public for contactless pick-up. ZAMBESIstore.com remains open.

Delivery times are approximate. Postage and handling charges include tracking number and insurance. Please supply a physical address where your item can be signed for 9am – 5pm weekdays. Delivery cannot be made to a PO Box.

Courier Post
1-2 working days (please note: possible delays during covid alert levels)
FREE for orders over $250
$8NZD for orders under $250

INTERNATIONAL

The New Zealand government has shifted the COVID-19 alert level to Level 3, as of September 22nd 2021.



Delivery times are approximate and may be longer should your item/s require customs clearance upon arrival in your destination. Shipping costs do not account for any import charges, customs duties, VAT fees or other fees upon arrival in your destination. zambesistore.com takes no responsibility for any charges that may apply upon arrival. For further information please contact your local Customs Services.

Postage and handling charges include tracking number and insurance. Please supply a physical address where your item can be signed for 9am – 5pm weekdays. Delivery cannot be made to a PO Box.

Australia
Economy - $30 NZD
approximately 4-8 working days (please note: delays during covid alert levels)


Priority - $50 NZD
approximately 1-5 working days (please note: delays during covid alert levels)


Rest of World
Economy - $50 NZD
approximately 5-10 working days (please note: delays during covid alert levels)


Shipping charges will be displayed in your cart at time of checkout

DELIVERY TIMING

Please note there will be a processing delay for any orders placed during Level 3, while our team are staying safe in their respective bubbles. 

Orders will be processed within standard business hours (Mon – Fri, 9am – 5pm). Any orders received outside of these times will be processed the next business working day. Processing of your order may take up to 48 working hours. Shipping estimates are additional to this processing time.

We will email you confirmation and your tracking number once your order has been dispatched.

PRE-ORDERS

Select Zambesi products from incoming collections are available for Pre-Order on ZAMBESIstore.com

Any product purchased on pre-order must be paid for in full at the time of order. An estimate on dispatch dates will be noted on the product page, and updates will be regularly given via email. Dispatch/delivery estimates are subject to change, and ZAMBESIstore is not liable for any changes to these dates. Items will be shipped as they become available.

Either party (you or ZAMBESIstore) may cancel a pre-order for a full refund prior to item being dispatched.

Once item is dispatched, the standard Zambesi returns policy applies.

If an order combines in-stock and pre-ordered items, they will be shipped separately as availability permits.

STOCK AVAILABILITY AND SPECIAL ORDERS

Zambesistore.com and Zambesi retail stores share a stock inventory. Should your ordered item/s be unavailable we will contact you within 24 hours.
If an item or size is out of stock or unavailable online you may be able to place a Special Order. Contact us directly to enquire about this service on +64 9 303 1701 or enquiries@zambesistore.com.

PAYMENT

Payment can be made by Visa, Mastercard, Bankcard and American Express.

CANCELLATION POLICY

Once an order has been placed you may not cancel the order as goods are often packaged and shipped the same day. Please select carefully before placing an order.