new arrivals: zambesi womens suiting ● new styles in whiteout & blackout ● we have updated our policy on returns & exchanges ●

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new arrivals: zambesi womens suiting ● new styles in whiteout & blackout ● we have updated our policy on returns & exchanges ●

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    Shipping & Postage

    Shipping & Postage

    ZAMBESIstore.com ships from New Zealand to selected destinations worldwide.
    All orders are processed during business hours (Mon–Fri, 10am–6pm NZST). Orders placed outside these times will be processed the next business day. Please allow up to 48 hours for order processing before shipping times apply.

    You will receive a shipping confirmation and tracking number once your order has been dispatched.

     

    New Zealand Shipping

    Post Haste / NZ Post

    Delivery requires a physical address where the parcel can be signed for between 9am–5pm on weekdays.

    • North & South Island: 1–2 working days
    • Waiheke Island: 1–5 working days
    • FREE for orders over $250 NZD
    • $10 NZD for orders under $250 NZD

    Delivery times are approximate. All postage includes tracking and insurance. Shipping charges are displayed at checkout.

     

    International Shipping

    ZAMBESIstore.com ships to selected countries worldwide. Delivery requires a physical address (no PO Boxes).

    Australia

    • Economy: $30 NZD — approx. 5–13 working days*
    • Priority: $50 NZD — approx. 1–5 working days*

    Rest of World

    • Economy: $70 NZD — approx. 5–10 working days*

    *Delivery times are approximate and may be delayed by customs clearance or transit conditions. All postage includes tracking and insurance. Shipping charges are displayed at checkout.

     

    Customs, Duties & Taxes

    • International shipping charges exclude import duties, VAT, or local taxes.
    • These fees are the buyer’s responsibility and must be settled upon arrival in your country.
    • Zambesi is not responsible for delays, fees, or charges incurred by customs.
    • If you refuse to pay customs fees and the order is returned to us, you will be charged for return shipping costs (at our discretion).

    By placing an international order, you agree to be responsible for all applicable customs charges and any delays in transit.

     

    Stock Availability & Special Orders

    ZAMBESIstore.com shares inventory with our physical stores. If an item is unavailable after purchase, we will contact you within 48 hours.

    For special orders (styles or sizes not currently in stock), please contact us at enquiries@zambesistore.com or +64 9 303 1701.

     

    Payment

    We accept:
    Visa, Mastercard, Bankcard, American Express, Afterpay, and Google Pay.

     

    Order Changes & Cancellation

    Orders are often packaged and shipped the same day. Once an order has been placed, we cannot guarantee cancellation. Please select carefully before finalising your purchase.